Selecting a mobile device for industrial applications, such as field service, is a nuanced decision; a universal solution simply does not exist. Varied industrial scenarios necessitate distinct user experiences, performance capabilities, and reliability standards. A thorough grasp of each unique use case, including mobile devices for field service operations, is crucial before allocating significant budgets to technology procurement.
In other words, every industrial scenario unfolds its own set of challenges and demands for mobile computing devices. The process of choosing the most suitable device must be grounded in a comprehensive understanding of the operational nuances, the environmental conditions encountered, and the specific needs of users in each context regarding mobile devices for field service.
Consequently, every industrial setting demands the use of mobile devices that cater to its specific needs. Some of the typical industrial scenarios/use cases include mobile devices for field sales, service operations, plant maintenance, inventory management, and warehouse management.
In the above backdrop, we present here a series of blogs that prepare decision-makers to tailor their device selection strategy effectively, ensuring it resonates with the specific demands and practicalities of their unique industrial use case. The first blog in this series is dedicated to the selection criteria for choosing mobile devices for field service.
Mobile devices for field service operations involve on-site services or repairs at client locations. Engineers travel to these sites for complex tasks, requiring access to 3D machine diagrams with BOM information. They must place parts orders and coordinate with the back office and salespeople. Technicians handle installation, maintenance, and emergency repairs.
Additionally, effective mobile devices for field service operations depend on real-time communication, mobile tools for task management, ongoing training, CRM systems for client history, data analytics for predictive maintenance, robust inventory management, strict safety protocols, and feedback systems to enhance service quality.
The next section talks about the typical challenges encountered by mobile devices for field service personnel in effectively executing their operations and subsequently talks about the right device parameters that can successfully mitigate these challenges.
Harsh environmental conditions, such as dust, moisture, and extreme temperatures, can impact equipment performance and technician safety when using mobile devices for field service. There is a need for precise diagnostic tools and comprehensive technical information to accurately identify and resolve issues via mobile devices for field service.
Tracking and documenting maintenance work is essential with mobile devices for field service to ensure compliance, optimize future service, and maintain accurate records. The need to respond to customers in real-time is critical for maintaining customer satisfaction and addressing urgent issues promptly with mobile devices for field service. Connectivity issues related to ERP systems and Wi-Fi, or data networks can hinder real-time communication, data access, and workflow efficiency through mobile devices for field service.
Adopt rugged mobile devices for field service that can withstand harsh conditions, such as dust, moisture, and extreme temperatures, ensuring reliability and durability in challenging environments. Popular devices for this use case include ruggedized tablets like the iPad or rugged mobile computers like the Zebra TC57, known for their durability and performance in mobile devices for field service scenarios.
Explore high-performance processors in mobile devices for field service that are essential for running diagnostic software efficiently, enabling quick and accurate issue resolution.
Mobile devices for field service must include cameras and GPS functionality crucial for documenting work and tracking locations, enhancing accountability and service accuracy.
High-end barcode scanners in mobile devices for field service are less critical in many scenarios compared to other functionalities but can be beneficial depending on the use case.
Embrace smart mobile devices for field service such as iPhones or Android devices that are well-suited for urban locations where technicians operate in semi-rugged environments, balancing functionality and convenience.
The role of a mobile asset maintenance solution in transforming mobile devices for field service operations cannot be underestimated. With its high rate of adoption and flexibility in usage, mobile devices for field service have become indispensable assets across field service operations.
In this context, consider Propel Apps' mobile asset maintenance solution that seamlessly integrates with SAP ECC, SAP S4/HANA or Oracle Maintenance Cloud, revolutionizing plant maintenance and asset management processes. Using this solution, your maintenance personnel can easily access work orders, asset history, and additional information such as notes, pictures, and location through their mobile devices. This enables more effective communication and decision-making on the go. To learn more about this solution, schedule a call with us for a free demo.
Selecting the right mobile devices for field service and other industrial applications requires a deep understanding of specific use cases and operational nuances. Each industrial scenario presents unique challenges and demands, and the devices chosen must meet these distinct needs.
Above all, effective mobile devices for field service operations rely on robust tools and technologies to address complex tasks, harsh environmental conditions, and the need for real-time communication. By adopting rugged devices, high-performance processors, and mobile tools with camera and GPS functionality, technicians can enhance service quality and efficiency.
Embracing smart mobile devices for field service in urban environments and leveraging a mobile asset maintenance solution like that offered by Propel Apps, further streamlines operations. These strategies ensure that mobile devices for field service personnel are well-equipped to meet the unique challenges of their roles, ultimately improving overall service delivery.
